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At Step in Sands, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure that your data remains safe while you shop with us. We believe in transparency and are dedicated to maintaining a secure and trustworthy relationship with every visitor to our site.
Information We Collect
We collect both personal and non-personal information when you visit our website, place an order, or sign up for our newsletter. This helps us improve your shopping experience and allows us to provide services tailored to your needs.
- Personal Information: When you make a purchase or create an account, we may collect personal information such as:
- Name
- Shipping and billing address
- Email address
- Phone number
- Payment information (credit card number, expiration date, etc.)
- Order history
- Non-Personal Information: We may also collect non-personal information that helps us improve the functionality of our website, including:
- IP address
- Browser type
- Device information
- Referring pages and actions taken on our website
- Cookies: Like many websites, we use cookies to enhance your experience. Cookies are small text files stored on your computer that help us remember your preferences, track website usage, and optimize our services. You can manage or disable cookies through your browser settings, but please note that this may affect your ability to use certain features of our website.
How We Use Your Information
We use the information we collect for a variety of purposes, including but not limited to:
- Order Processing: To complete and manage your orders, including shipping, billing, and customer service.
- Improving Your Experience: To personalize your shopping experience, offer product recommendations, and improve website functionality.
- Marketing Communications: If you opt-in, we may send promotional emails about new products, sales, and special offers. You can unsubscribe from these emails at any time.
- Security: To protect your account and prevent fraud or unauthorized transactions.
- Customer Support: To respond to your inquiries, process returns, and handle customer service requests.
We will not sell, rent, or share your personal information with third parties for marketing purposes without your consent. However, we may share information with trusted partners for the purposes of fulfilling orders, processing payments, and improving the website’s functionality.
Data Protection and Security
We take the security of your personal information seriously and use industry-standard security measures to protect your data. Our website uses SSL (Secure Socket Layer) encryption to secure the transmission of your payment details and personal information. Although no method of data transmission over the internet is 100% secure, we are committed to doing our best to ensure the safety of your information.
Access to your personal information is restricted to authorized personnel only. We also regularly monitor our systems for vulnerabilities and attacks to ensure a secure shopping experience.
Sharing Your Information
We may share your personal information in the following circumstances:
- Service Providers: We may share your data with trusted third-party vendors who perform services on our behalf, such as payment processing, shipping, and email marketing. These providers are only permitted to use your information for the specific services they provide, and they are required to keep your information confidential.
- Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or respond to subpoenas, court orders, or other legal processes.
Your Rights and Choices
You have the right to access, update, or delete the personal information we hold about you. If you wish to review, modify, or delete your account information, please contact us at [email protected].
If you no longer wish to receive promotional emails, you can unsubscribe by clicking the “unsubscribe” link at the bottom of any email or by emailing us directly at [email protected].
Third-Party Links
Our website may contain links to third-party websites. Please note that we do not control and are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of these third-party websites before providing any personal information.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes to the policy will be posted on this page, and the updated policy will take effect as soon as it is published. By continuing to use our website, you consent to the revised Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please don’t hesitate to contact us at [email protected]. We are here to assist you and ensure that your experience with Step in Sands is as secure and enjoyable as possible.
Thank you for trusting Step in Sands with your personal information. We are committed to providing you with a safe, secure, and enjoyable shopping experience.